Islamabad Electric Supply Company supplies and maintains power consumption of Islamabad, Rawalpindi, Chakwal, Jhelum, Texila, and Attock. More than 3.2 million electricity users are using the best and on-time services by the company. IESCO is giving its consumers 24/7 customer care support. In case of queries related to electricity bills, power supply failure, or load shedding schedule, IESCO complaint numbers are available. Therefore a consumer can contact the company customer care and get the required assistance.
IESCO Complaint Number
Islamabad Electric Supply Company provides electric power to 6 districts covering the area from river Indus to river Neelum. The company has set different iesco complaint numbers corresponding to other regions. The above-given number is 24 hours available IESCO complaint number people from every region under the services of IESCO can contact through that helpline. Let us list the location-wise iesco complaint number here.
- Rawalpindi 051-9292692
- Islamabad 051-9244301
- Chakwal 543-553279
- Jhelum 0544-9270169
- Texila 051-9314162
- Attock 057-2702756
IESCO Online Complaint
Power supply to massive population results in delivering thousands of monthly bill copies. Delivering physical copies of the bill to every consumer every month is the usual activity by every power supply company in Pakistan. IESCO tries its best to make things mistake-proof when delivering the bills, but if there is something that you find incorrect, do contact the IESCO complaint number.
The company has its head office in Islamabad, where they have a dedicated IESCO complaint cell. The consumer can go to the IESCO complaint office in Islamabad to file the complaint physically or use the online web portal to submit the complaint. Other than contacting through the website or visiting the office, a person facing the issue related to the power supply can contact the IESCO 24 hour helpline at (051) 9255880
IESCO Head Office Islamabad
IESCO has regional offices in every city in the six districts where IESCO provides the power supply services. The head office for the company is in Islamabad. The consumers of IESCO services can visit the office during office hours. They will be able to get the information and all the related assistance there.
The physical location for the IESCO Islamabad office is at:
- IESCO Head Office St, 40 Sector G-7/4 Islamabad
And the IESCO office Rawalpindi is located at:
- Rashid Minhas Road, Marir Hasan, Rawalpindi, Punjab
IESCO Peak Hours
In an underdeveloped country like Pakistan, it is not possible to provide an uninterrupted power supply. Therefore, there are specific hours when most of the consumers use power supply services. Interrupting the supply services will only cause more hassle to the consumers. Thus, Pakistan’s water and power development authority has introduced specific hours when most consumers use power supply services. Those hours are IESCO peak and off-peak hours.
A consumer has to pay the highest amount per kWh in peak hours. According to terrify 2020, a consumer has to pay the following per-unit charges during these hours.
|Connection type Peak Off-Peak|
|Residential 22.65 16.00|
|Commercial 23.55 17.58|
|Industrial (Up to 25 kW) 20.79 15.23|
|Industrial (Exceeding 25-500 kW) 20.73 15.02|
|Industrial (Exceeding 25-500 kW) 20.73 14.93|
|Industrial (For All Loads (at 66, 20.73 14.83|
|132 kV & above))|
Head towards the IESCO official site for updated charges.
Note that Peak hours and off-peak hours are not in the load shedding schedule. However, consumers can check the official website for the IESCO load shedding schedule.
IESCO SMS service
Islamabad Electric Supply Company is providing SMS services to its consumers. IESCO bill SMS service is available, and now the customers can receive bills and other information through SMS. IESCO consumers are requested to send a 14 digit meter reference number on 8393 to get the IESCO bill SMS alerts on time. In addition, a consumer can cancel the service anytime by sending “UNSUB” to 8398002.
IESCO Roshni service
The power supply company IESCO has announced to launch the SMS-based services “Roshni” to ease their consumers. IESCO Roshni is a mobile application where consumers need to enter a 14 digit reference number for their meter to get information like load shedding schedule, bill amount, and the last date to pay the bill. IESCO Roshni app is available for android and iOS. A consumer has to download the application, and upon entering the required information, they will be able to use the IESCO Roshni app. In case of inconvenience, a consumer can call the IESCO Roshni helpline mentioned on the application.
Q. How to pay the IESCO bill online?
A consumer can pay the IESCO bill by visiting the nearest bank branch, or a consumer can pay the bill online by using mobile banking applications.
Q. What are IESCO peak hours?
IESCO’s peak hours are from 10 am to 8 pm in the summers, and in winters, peak hours are from 7 am to 11 am, and 5 am to 9 pm.
Q. How to check old IESCO bills?
You can check the old IESCO bills by entering the 14 digit reference number on the official IESCO website under the “Print Bill” option.
Q. How to change the IESCO bill name?
To change the name on the IESCO bill, the consumer has to visit the nearest IESCO office and submit the name change application along with all the necessary documents.
Islamabad Electric Supply Company provides the best customer services to its consumers, but in case of inconvenience regarding monthly electricity charges, a consumer can call the IESCO complaint number. The IESCO 24 hours helpline is always active, and they are committed to providing timely services to the customers. There is a specified IESCO complaint number for each area. A person using the IESCO services can visit the official website anytime to get the IESCO complaint number corresponding to their location. Other than filing a complaint on the phone, the consumers can submit the IESCO online complaint. To file the online complaint, a consumer has to write the problem and send it to IESCO@IESCO.com.pk. IESCO will resolve your complaint within four weeks.